Product Takeback Service

E-waste is now the fastest-growing waste stream in the world. According to the third edition of "The Global E-Waste Monitor 2020", 53.6 million metric tons of e-waste were generated worldwide in 2019, with only 17.4%. It also estimated that e-waste will increase to 74 million tons by 2030. On the other hand, e-waste contains valuable substances or critical raw materials. After regeneration, these raw materials can form a green circulation industry, which provides substantial support for economic development, human rights, and environmental protection. E-waste should also be properly recycled to minimize the impact to the environment from hazardous substances contained in waste electronic products. Therefore, through recycling and resource circulation, replaced electronic products were given new value and life, which created the next wave of opportunity for economic development and became the key of the circular economy.

Based on extended producer responsibility, ASUS has established free recycling service in major markets including Asia, Europe, Americas, India and Oceania. We also realized that electronic waste often flows to less developed countries due to lack of regulatory, process costing and second-hand markets, which severely affects human health and causes environmental pollution after improper treatment. We work with third-party recycler and start on-line trade-in program in Asia and Brazil. When a device reaches its end of life, we provide cash discount for a new one and appropriate recycling route. The simple trade-in procedure adds the recycling initiatives as well as the number of E-waste collected. Foreseeably, the recycling rate will increase gradually.

To ensure well-treated of electronic waste and compliance with the Basel Convention, all recycling companies working with ASUS are either approved by local government, or comply with electronic recycling standard, such as the Responsible Recycling (R2), the e-Stewards Standards. We will conduct annual audits on items including the compliant procedures for treatment, tracking of downstream and pollution prevention, which ensures that waste had been treated to valued resources that could be reused and prevent illegal disposal.

During the recycling process, we found that most of the discard computers were still usable or with only partial damages, which could be refurbished and reused. In view of the above, ASUS started the “Digital Inclusion program” from the Headquarter in Taiwan. We cooperate with the strategic partners that tested the recycled computers, and repair them as to refurbished computers. The refurbished are donated to NPO’s (Non-profit Organizations) in Taiwan and overseas. In addition to the extension of product life, the policy was also applied to promote digital learning. Through these programs and services, we create a new life for the discard computers and greater the materials efficiency.

To get more information about the recycling service, please select the region you are in from the map or the menu.

To electronics recycling vendors: please contact ASUS for information regarding proper disassembly and handling of ASUS products.

 

Recycling Company Management Regulations

The recycling and disposal phase at the end of the product life cycle is regarded as a part of ASUS's sustainability value chain management. To prevent the severe impact on human health and environmental pollution caused by inappropriate disposal, the company established the " ASUS Hardware Recycling Guidelines " based on international recycling standards. We also established three recycling company management procedures that include new supplier approval, continuous risk management, and performance evaluation. Recycling companies in collaboration with ASUS must comply with the Basel Convention and meet the qualifications recognized by the local government or internationally recognized electronic waste recycling standards.

We implement regular second-party and third-party audits on recycling companies in continuous collaboration. Any company that fails to pass the audit or improvement requirements will be eliminated and replaced.
ASUS conducted annual audits on recycling companies in 2021 and there were no major deficiencies. The key points for the audit and management of recycling company are as follows:

  • Management of downstream companies and compliance: Verify that first-tier recycling companies have contractual relationships with downstream companies to ensure compliance with local and international regulations
  • Plant environment and operational safety: They must have work environment protection systems to ensure the safety of employees
  • Management system: They must have environmental, health, and safety management plans
  • Waste storage environment: Ensure the appropriate storage of e-waste and materials with substances of very high concern
  • Hazardous material handling and tracking: Ensure that hazardous materials are appropriately handled and tracked to their final destination
  • Documentation and management of records: Ensure that recycling companies retain all necessary documentation and records to prove their compliance status
  • Labor rights: Ensure that employees are not forced laborers, prisoners, or children, and that employees are treated equally and provided with due benefits

2021 Achievements in Products Recycling

 

Recycling Program for Discarded E-waste

In Taiwan, take back service are provided at ASUS Royal Club Service Center and consumer electronics retailer Sun Far, and consumers could bring in all kinds of discarded electronic products (computers, mobile phones, monitors and peripherals) regardless of brand. Through ASUS' "Refurbished Computer and Digital Training Program", discarded computers and components are turned into refurbished computers and are donated to remote regions and disadvantaged groups at both domestic and abroad. In 2021, ASUS donated over 1,000 refurbished computers, and the reuse rate reached 4.1%.

ASUS actively supports the government's mobile phone recycling month event. We also collaborated with FamilyMart to offer additional recycling incentives and provide mobile phone recycling services in more than 3,000 stores in Taiwan. We provided discounts on the ASUS online shopping platform to encourage consumers to recycle their old devices. The number of mobile phones recycled in 2021 surged by 45.8% compared to the previous year.

Recycling Event

Due to the impact of the global pandemic, ASUS suspended the e-waste product recycling event in different regions but continued to expand the convenient online trade-in recycling service platform in areas such as Taiwan, China, Brazil, and Vietnam. We provide consumers with incentives for recycling when they purchase new products and offer convenient services for recycling e-waste. For the past event please visit Here.

[Case] Analysis of the Effectiveness of Recycling Metal from Motherboards of Laptops

According to the Global E-waste Monitor 2020 report, the materials in global e-waste in 2019 totaled approximately 25 million tons with a potential value of approximately US$57 billion (US$26.4 billion in Asia). The formal documented collection and recycling rate was only 17.4%. It means that globally, only approximately 4 million tons of e-waste are reused and recycled. The remaining materials with potential value were not appropriately used.

ASUS continues to work hard on circular economy to meet requirements for reusing resources and reducing carbon emissions in recycling. We work with third parties with clean metal recycling technologies and launched the project for analyzing the metals recycled from laptops in 2021. With the project, we learned that gold, silver, and palladium with a value of approximately NT$90,000 can be recovered from each ton of laptop motherboards. In other words, recycling essentially turns waste into gold.

By examining the current conditions of the use of the components, we can concentrate the processing of components with valuable metals in the future. We can also implement responsible mineral investigations in supply chain management and focus on the audit of key suppliers in their responsible use of minerals.

 

In addition to evaluating the benefits for recycling metals from motherboards in the metal recycling process, we adopted the low-carbon recycling technology and a green agent for zero-cyanide processing. We use mechanical disassembly, sorting, and the wet tin stripping process to quickly and completely remove metals. The efficiency is 15% higher than that of traditional recycling technologies and the wastewater derived therefrom is easier to process compared to traditional processes that use cyanide or aqua regia. Also, It can reduce the carbon emissions in the treatment process. ASUS has adopted the closed loop concept for recycling and reuse and transitions toward the sustainability goal of cradle to cradle to minimize energy and resource consumption and make zero waste possible. We shall increase green competitive advantages and opportunities to respond to future carbon reduction and circular economy development.