The COVID-19 pandemic has disrupted the lives and livelihoods of people everywhere. Though progress has been made in reducing infection rates, many places in the world still remain in lockdown. This difficult time has reminded business managers that they need to be prepared for operational risks, as things can change at any time.

In addition to pandemics, businesses face other increasingly complex risks, including trade wars, effects of extreme weather, information security incidents, etc. In this environment, ASUS decided to expand the Risk Management Platform to the Business Continuity Management Committee(BCM) in 2020. The BCM committee is supervised by the Chariman to oversee the development of strategies. The co-CEOs, the chief operating officer, and senior sales managers serve as the decision-making team to monitor the effectiveness of the operations, the key risk indicators (KRI) established by each Taskforce team, and the risk prevention plans, and the team periodicaly report to the board of directors.

ASUS builds up the corporate risk culture and capabilities to manage risks through the BCM committee. It regularly collects international sustainability risk issues and changes in industrial trends, develop risk contingency plans for cross-departmental key risks, and monitor daily key risk indicators in order to take actions in advance. We can also identify the challenges or risks likely to occur in various fields and establish a good protection mechanism to develop a comprehensive risk management structure. Please see chapter Sustainable Risk Managementfor more details.

Business Continuity Plan in Response to COVID-19

In this extraordinary period, ASUS has done everything possible to protect the health of employees, partners and consumers, and through proactive economic policies and administrative measures to properly reduce and reverse the impact of COVID-19. In order to allow employees to be able to maintain the operation of business even when they are unable to work normally, ASUS launched a series of drills to test readiness. One drill tested how to continuously serve customers through virtual meetings and remote work; or to take turns working in the office to prevent cluster infections within the company. These drills have the aim of helping the company prepare, so if an incident occurs the business can quickly resume normal operations.


Use Data as the Solution for Medical Institutions

ASUS has donated a variety of ASUS products to medical institutions to help their staff, and provided digital infrastructure to assist in their operations. One example is the donation of ASUS smartphones and smart watches to help medical workers in Taiwan fight COVID-19. With the health data tracking function of our smartwatches, potential cases can be monitored in real time, so that direct contact between medical staff and patients is minimized, thereby greatly reducing the risk of infection. Medical staff will be able to analyze changes in patients' physiological conditions, and make timely and effective decisions to manage the patients' health.


Social Responsibility under COVID-19

During the pandemic, many countries adopted a lockdown policy. According to UNESCO's statistics, about 1.5 billion students were affected by the closure of schools, and students were allowed to study remotely from home. Countries that lack infrastructure, and students who do not have access to digital devices, suffer from what is known as the digital divide. To help close this divide, ASUS has strengthened our digital inclusion projects. Through collaboration with external parties, we continue to donate equipment to schools in disadvantaged regions of the world to ensure that more children have access to education.