Takeback Service

AMERICAS

ASUS believes in providing eco-friendly, free-of-charge and easy-to-use solutions to our customers to recycle the old ASUS products.

Since 2006, ASUS has established the recycling program to provide free and convenient recycling service in Northern America. We cooperate with recyclers possess the capability to comply with high international electronics recycling standards, such as e-Steward or Responsible Recycling (R2) , to protect our environment, ensure worker safety, and comply with global environmental laws. Following you can find more about our recycling program.

ASUS supports the concept of producer responsibility for electronics and readily complies with and supports all policies at the state and provincial level calling for producer takeback of electronic equipment. As well, ASUS is in support of nations enacting and enforcing laws that halt the export of toxic electronic wastes (including non-working and untested products) to developing nations, in violation of international law. In June, 2011, the U.S. bill H.R. 2284/S1270, the Responsible Electronics Recycling Act, was introduced, and we would like to declare that ASUS is in support of this bill.

Data Sanitization

ASUS will not accept any responsibility or obligation of confidentiality for the security of any data contained in/on the equipment handed over. Prior to sending the equipment to our recycling partner for recycling, customer is advised to back up and remove all data from the computers.

In order to wipe out the data from the computers, we recommend using the free data-wiping program, Darik's Boot and Nuke for floppy disks and USB flash drives, and cleaning up the data according to the workflows:

  1. When the program loads, you can type "autonuke" and press Enter; or
  2. Hit Enter at the start-up screen, and the Interactive mode will let you select specific hard drives or partitions to be shredded. Use the space bar and up-arrow and down-arrow keys to navigate and select from shredding algorithm options, and press F10 to start the process.
  3. To perform the program for at least 2 times is recommended.

United Statess

To Residential (B2C) Customers:

If you would like to dispose your old ASUS products, we welcome you to recycle them through our free recycling service in the following steps and we ensure that your old ASUS products will be properly handled and disposed:

  1. Visit the online form of ASUS's recycling partner, ERI, and select "ASUS" for "Manufacturer/Brand".
  2. Fill out relevant information, such as zip code and product information, and then submit the form.
  3. Once step #2 is completed, you will be prompted to enter the name, phone, e-mail and address from which the ASUS product will be shipped, in order to generate a shipping label.
  4. Package the old ASUS equipment in a box, attach the shipping label, and drop it off at the nearest UPS location.
  5. For further information on the recycling service in the United States, please contact ERI's Toll-Free number directly at 1-800-ERI-DIRECT (374-3473).
  6. Regarding the batteries in your ASUS products, the batteries used to power your portable ASUS products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. ASUS is the licensee of Call2Recycle, which is administered by the Rechargeable Battery Recycling Corporation (RBRC). If you have batteries for recycling, please contact your local municipality or call the toll-free 1-877-723-1297 to locate a nearest recycling site.

 

For the residents in specific states, please find more information in the following table.

State Announcement
California Customers who would like to recycle their ASUS products in California please visit Where Do I Recycle it for further information.
Maine We encourage all of our customers to recycle their used electronics. All waste computer monitors, portable computers, digital picture frames, televisions, portable DVD players, desktop printers, and video game consoles generated by households and business customers in Maine must be recycled. Please contact your local municipality for information about how and where to recycle your e-waste in your area. For more information about Maine’s electronic waste law, please visit the Maine Department of Environmental Protection.
Maryland Maryland Statewide Electronics Recycling Program became effective on October 1, 2007. We provide free recycling service, including packaging if requested, for ASUS-brand products to both residential and institutional users. Please visit the online form if you have old ASUS products needed for recycling. For more information about Maryland’s electronic waste law, please visit the Maryland Department of the Environment (MDE).
Michigan Michigan Electronic Waste Takeback Program was established in 2008 as part of a law promoting electronic waste recycling. We provide free recycling service, including packaging if requested, for ASUS-brand products to both residential and institutional users. Please visit the online form if you have old ASUS products needed for recycling. For more information about Michigan’s electronic waste law, please visit the Michigan Department of Environmental Quality (DEQ).
New Jersey We provide free recycling service, including packaging if requested, for ASUS-brand products to both residential and institutional users. Please visit the online form or contact ERI's Toll-Free number directly at 1-800-ERI-DIRECT (374-3473) if you have old ASUS products needed for recycling. For more information about New Jersey electronic waste program, please visit the New Jersey Department of Environmental Protection.
New York New York State electronics recycling begins on April 1, 2011. The New York State Department of Environmental Conservation requires all manufacturers to provide the free recycling service of their covered electronic devices, such as computers, computer peripherals, small electronic equipment, small-scale servers, monitors, and televisions, to their customers in New York State. Please contact our electronics recycling partner, ERI, or call the toll-free number at 1-800-ERI-DIRECT (374-3473) if you have old ASUS products needed for recycling. For more information about New York State electronic waste law, please visit the New York State Department of Environmental Conservation.
Virginia Virginia Computer Recovery and Recycling Act (2008) went effective on July 1, 2009. The ACT requires electronic manufacturers to provide the free take-back service to residential consumers in Virginia. ASUS assures that covered electronic devices returned to our electronics recycling partner, ERI, meets the requirements of all applicable laws, and discloses the annual recovery and recycling report as required in Virginia’s laws. For more information about the ACT, please visit the Virginia Department of Environmental Quality.
Washington, D.C For recycling service of Covered Electronic Equipment (CEE), please visit the online form or contact ERI's Toll-Free number directly at 1-800-ERI-DIRECT (374-3473) if you have old ASUS products needed for recycling. For more information about eCYCLE DC, please visit Department of Energy & Environment(DOEE).

To Institutional (B2B) Users:

ASUS believes in providing our institutional customers with easy-to-use solutions to recycle your ASUS-brand products for free. As well, we can arrange for recycling of other-brand (non-ASUS) electronic products for your convenience at a reasonable charge. ASUS understands the institutional customers will likely be recycling multiple items at once and as such, ASUS wants to make the recycling process for these larger shipments as streamlined as possible. Please contact ERI’s Toll-Free directly at 1-800-ERI-DIRECT (374-3473).

For battery and packaging materials, you may also visit the links below to find a local recycling center near your place:

  • For Battery Recycling:
    The batteries used to power your portable ASUS products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. ASUS is the licensee of Call2Recycle, which is administered by the Rechargeable Battery Recycling Corporation (RBRC). If you have batteries for recycling, please contact your local municipality or call the toll-free 1-877-723-1297 to locate a nearest recycling site.
  • For Packaging Recycling:
    ASUS has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally, please see links below for help in finding regional recyclers.
    • For cardboard and other paper-based materials, please find for more links to city and state recycling centers throughout the United States at RecyclingCenters.
    • For foam packaging material, please find the US regional recycling centers for extruded polystyrene (EPS) foam packaging at EPA-IA.

Canada

For the province with IPR (Individual Producer Responsibility)regulation, please find more information in the following table.

Province Announcement
Ontario The Minister of the Environment, Conservation and Parks (MECP) directed OES to wind up the WEEE Program on December 31, 2020 to enable the transition of end-of-life electrical and electronic equipment to individual producer responsibility under the Resource Recovery and Circular Economy Act(RRCEA), 2016 starting on January 1, 2021.

ASUS is pleased to comply with the RRCEA and selected EPRA Ontario as our PRO in fulfilling the RRCEA requirements. For information on the collection system, how you can participate and for further information, please reach EPRA at https://www.recyclemyelectronics.ca/on/ and https://epra.ca/how-you-can-help to find drop-off location.

To Institutional (B2B) Users:

ASUS believes in providing our institutional customers with easy-to-use solutions to recycle your ASUS-brand products for free. As well, we can arrange for recycling of other-brand (non-ASUS) electronic products for your convenience at a reasonable charge. ASUS understands the institutional customers will likely be recycling multiple items at once and as such, ASUS wants to make the recycling process for these larger shipments as streamlined as possible. Please contact ERI’s Toll-Free directly at 1-800-ERI-DIRECT (374-3473).

For battery and packaging materials, you may also visit the links below to find a local recycling center near your place:

  • For Battery Recycling:
    The batteries used to power your portable ASUS products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. ASUS is the licensee of Call2Recycle, which is administered by the Rechargeable Battery Recycling Corporation (RBRC). If you have batteries for recycling, please contact your local municipality or call the toll-free 1-877-723-1297 to locate a nearest recycling site.
  • For Packaging Recycling:
    ASUS has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally, please see links below for help in finding regional recyclers.
    • For cardboard and other paper-based materials, please find for more links to the province recycling centers throughout Canada at WRWCanada.

Mexico

To Residential (B2C) Customers:

Secretariat of the environment of Mexico City released NADF-019-AMBT-2018, a standard for electrical and electronic waste management on October 19, 2020. The standard clearly set criteria and specifications on recycling and treatment of electrical and electronic waste. ASUS Mexico work with certified 3rd party and provide free recycling program for devices to be disposed.

Recycling Devices: the following end of life products of ASUS brand

  • Desktop computer
  • All-in-one computer
  • Laptop computer
  • Monitor
  • Server/Workstation
  • Tablet
  • Mobile phone
  • Accessories(keyboards, mouse, cables)

Please fill the request form to start recycling.

For any further assistance, Please contact Asus Holding Mexico S.A de C.V. via Call Us | Official Support | ASUS Global or on-line form.